Privacy Policy

This privacy policy applies between you, the User of this Website and Window on the World® Limited, the owner and provider of this Website. Window on the World® Limited is committed to protecting and preserving any and all Data collected by us or provided by you in relation to your use of the Website.

How we collect Data.

  1. We collect Data in the following ways: data is given to us by you, and data is collected automatically.

  2. Window on the World® Ltd will collect your data in a number of ways when you contact us through the website contact form or by telephone, post, e-mail or through any other means; when you elect to receive marketing communications from us; when you use our services; in each case, in accordance with this privacy policy.

Data that is collected automatically.

  1. When you access the website we will collect your data automatically. This includes :-

    1. Automatically collected information about your visit to the website.

    2. Your IP address, the date, times and frequency with which you access the website.

    3. The way you use and interact with its content.

    4. Data automatically collected via cookies, in line with the cookie settings on your browser.

  2. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

Our use of Data

  1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Such information may be used to customize or update the website; in each case, in accordance with this privacy policy.

  2. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

  3. For the delivery of direct marketing to you via e-mail we need your consent, whether

    1. via an opt-in or soft-opt-in: soft opt-in consent is a specific type of consent, which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services).

    2. Under "soft opt-in" consent, we will take your consent as given unless you opt-out. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

  4. We use your data for our information only to analyse responses to content and improve the site; in each case, in accordance with this privacy policy.

  5. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your data, please let us know immediately by contacting us via this e-mail address:

  6. Unless a longer retention period is required or permitted by law, we will only hold your data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the data be deleted.

  7. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

  1. You have the following rights in relation to your data:

    1. Right to access - the right to request

      1. copies of the information we hold about you at any time, or

      2. that we modify, update or delete such information.

    2. Right to erase - the right to request that we delete or remove your data from our systems.

    3. Right to restrict our use of your data

    4. Right to "block" us from using your data or limit the way in which we can use it.

    5. Right to data portability - the right to request that we move, copy or transfer your Data.

    6. Right to object - the right to object to our use of your data including where we use it for our legitimate interests.

  2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your data (where consent is our legal basis for processing your data), please contact us via this e-mail address:

  3. If you are not satisfied with the way a complaint you make in relation to your data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at

  4. It is important that the data we hold about you is accurate and current. Please keep us informed if your data changes during the period for which we hold it.

Transferring your data outside The United Kingdom

  1. Data which we collect from you may be stored and processed in and transferred to countries outside The United Kingdom. For example, this could occur if our servers are located in a country outside The United Kingdom or one of our service providers is situated in a country outside The United Kingdom.

  2. If data is transferred outside The United Kingdom Window on the World will take steps to ensure that your data receives an adequate level of protection as outlined in this policy.

  3. This Website may, from time to time provide links to other websites. We have no control over such websites and are not responsible for the content of these websites.


  1. This Website may place and access certain Cookies on your computer. Window on the World® Limited uses Cookies to improve your experience of using the website and to improve our range of products and services. Window on the World® Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

  2. All Cookies used by this website are used in accordance with current UK and EU Cookie Law.

  3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Window on the World® Limited to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

  4. This Website may place the following Cookies:

    1. Purpose Strictly necessary cookies. These are cookies that are required for the operation of our website.

    2. Analytical/performance cookies They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

  5. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

  6. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

  7. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

  8. For more information generally on cookies, including how to disable them, please refer to You will also find details on how to delete cookies from your computer.


  1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

  2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

  3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

  4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

  1. Window on the World® Limited reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Contact Details

You may contact Window on the World® Limited if you have any questions relating to this policy

By email at or phone +44 (0) 7831289190

David Usill, Window on the World Limited, The Garden Studio, 2 Jeffreys Walk, London SW4 6QF.